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The Mixologer

We&apos;re so sorry if one of your items arrives damaged or broken, and want to make sure we can make things right! Please send any photos/videos of the damages to our Customer Success team <a href="https://contact.gorgias.help/forms/xinelzto" style=" text-decoration: none !important;">here</a>. It may take 1-2 business days for our support team to review and assist you further regarding your order.&#xA0; Please note that due to laws and regulations around the sale and shipment of alcohol, we cannot accept returns or issue refunds.&#xA0;All sales of products containing alcohol are final.&#xA0;

We're so sorry if one of your items arrives damaged or broken, and want to make sure we can make things right! Please send any photos/videos of the damages to our Customer Success team here. It may take 1-2 business days for our support team to revie

Part of My Order Arrived Damaged

Order Status & Changes

Spirit/Product Look-Up

What Are the Sizes for the Ice Molds?

How Do I Use The Antarctic Clear Ice Maker?

What Is The Shelf Life For Your Kits?

Do You Carry Any Smaller Versions of Your Ultimate Boxes?

Are Recipe Cards Included?

Product FAQ

Non-Spirited Kits & Barware

Spirited Kits

International Shipping

PO Boxes

Where Do You Ship?

Do I Need To Be Home for Delivery?

Scheduling Deliveries

Missed Deliveries

When Will My Order Be Delivered?

Where Can I Access the Tracking Details for My Order?

How Can I Edit My Shipping Address?

My Order is Delayed In Transit

How Much Does Shipping Cost?

Where Do You Ship From?

I Can't Find My Order After It Was Marked "Delivered"

Shipping Policy

Shipping & Delivery FAQ

Shipping & Delivery

How Can I See My Order Details?

How Can I Confirm My Order Has Been Updated or Cancelled?

I Need To Edit My Order

My Box Came But Was Missing The Recipe Cards

I Received the Wrong Product in My Order

Where Can I Add A Note to My Order?

Adding A Gift Note To An Order Post Purchase

Part of My Order Is Missing

Where Can I Get A Discount?

Can I Use A Discount Code After I've Placed My Order?

How Do I Know If My Free Delivery Code Was Applied To My Order?

The Billing Address on My Order Is Different Than My Shipping Address

How Do I Add A Discount/Promo Code To My Order?

Do You Offer Military Discounts?

What Payment Methods Do You Accept?

What Is A Pre-Authorization Hold?

I Subscribed to the Email List, But Have Not Received My Welcome Discount

Can I Still Use A Promo Code If It Has Expired?

Where Can I Get An Invoice/Receipt for My Order?

Billing

What is Your Return Policy?

How Do I Return An Item and Request A Refund?

This Was A Gift, Can I Return It?

Spirit Substitutions

Can You Refund My Order If It Arrived Late?

Product Returns & Exchanges

How to Place a Group or Custom Order

Do You Have Gift Cards?

What Happens If A Spirit is Not Available?

I'm Having Trouble Adding An Item To My Cart

Not Seeing a Product You're Looking For?

How Can I Unsubscribe?

Get In Touch With Our Team

I'm Purchasing This As A Gift

Where Can I Buy Your Products?

Additional Questions

Part of My Order Arrived DamagedUpdated a year ago