My Order is Delayed In TransitUpdated 4 months ago

When you place an order, we get it ready and hand it over to the carrier, such as UPS or FedEx. Though there can be delays after the carrier picks up the package—often related to scanning or processing issues on their end. These delays don’t always mean something’s wrong with your package itself, but rather it may take time for the carrier to update the tracking info or get it moving through their system.

Why Is My Order Showing as Delayed?

• Carrier Scanning Delays: Once we send your package to the carrier, they need to scan it at various checkpoints. Sometimes, these scans don’t show up right away, making it look like the package is stuck or delayed.
• Carrier Processing Time: Once a label is created and picked up, the carrier might take time to process the order before it's shipped. Even though it's ready for delivery, it may not appear as “shipped” immediately.
• Weather or Operational Delays: While not related to scanning specifically, external factors like weather or staffing issues can cause a delay in the package’s journey, too.

What Can I Do?

• Check the Tracking: If you see a delay or lack of updates, keep an eye on the tracking number for any new info or changes.
• Give it Time: Delays from scanning can take 1-2 business days to resolve, especially during busy times or holidays.
• Contact Us: If you’ve been waiting longer than expected and haven’t seen an update in a few days, let us know. We’ll check the status on our end and can escalate it to the carrier if necessary.